Privacy Policy — CH Smart Ltd

CH Smart Ltd respects your privacy and is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights.

Who We Are
CH Smart Ltd provides heating, boiler, heat pump and air conditioning services in Peterborough and surrounding areas.
Contact: [email protected]

What Information We Collect

We may collect:

• Name and address
• Phone number and email address
• Property and appliance details
• Service history and certificates
• Payment and invoice information
• Messages you send via forms, email, or phone

How We Use Your Information

We use your data to:

• Provide quotes and carry out work
• Book and manage appointments
• Issue certificates and reports
• Send invoices and payment reminders
• Respond to enquiries
• Meet legal and safety obligations
• Improve our services

We only collect information that is necessary for providing our services.

Sharing Your Information

We do not sell your data. We may share limited information when necessary with:

• Manufacturers (for warranties)
• Parts suppliers
• Certification bodies
• Accountants or payment processors
• Legal authorities if required by law

Data Storage

Your information is stored securely in email, accounting, and job record systems. We keep records only as long as reasonably necessary for legal, tax, and service purposes.

Your Rights

You have the right to:

• Request a copy of your data
• Ask for incorrect data to be corrected
• Request deletion where legally allowed
• Object to certain uses of your data

To request this, contact us at: [email protected]

Cookies & Website Use

Our website may use basic cookies or analytics tools to understand how visitors use the site. This helps improve performance and user experience.

Contact

If you have any privacy questions, contact:
CH Smart Ltd
[email protected]
07775 957876